Matric / Grade 12 or equivalent certificate

2+ years technical QA experience

Relevant software testing qualification

Degree / diploma in mathematics / sciences / software / engineering beneficial

R&D experience highly advantageous

Soft Skills

Ability to work in a team and with multiple stakeholders

Strong communication skills (written and verbal)

Document and report writing skills

Ability to apply analytical, abstract and creative thinking

Strong organizational and planning skills

Attention to detail

Ability to work against deadlines and deliverables

Technical Skills

Basic understanding of User Experience (UX) design processes and standards

Basic understanding of usability differences between iOS, Android and Web platforms

Basic understanding of usability differences between mobile and web screens

Understanding of general data management and programming concepts

Experience in quality management software and processes

Develop and implement a Quality Assurance test plan

Establish suitable testing methodologies and processes

Test products and solutions with respect to functionality, performance, reliability, stability en compatibility

Conduct research where necessary to gain technical understanding of projects

Provide reports on test results with detailed documentation on failed tests

Provide recommendations for improvements of products and systems where tests fail

Escalate failed tests to relevant internal stakeholders

Grade 12 or equivalent certificate essential

Certificate or Diploma in Bookkeeping

Minimum 2 years’ experience in creditors reconciliations and accounts

Minimum 1 year procurement experience

Sound knowledge of general ledger accounting and allocations

Proficient skills in Microsoft applications, especially Word and Excel

High aptitude level

Meticulous with strong attention to detail and accuracy

Strong numerical skills

Methodical

Customer-centric

Good interpersonal skills

Responsive

High level of confidentiality and professionalism

Good time management skills

Strong communication skills (verbal and written)

Ability to cope with pressure and deadlines in a fast moving environment

Ability to work independently as well as in a team

Fixed Asset Administration

Ensure effective Stock Control procedures are adhered to

Management of stakeholder list

Ensure sound knowledge of technical requirements for stock & part ordering

Source reliable suppliers and contractors and obtain the most cost effective quotations

Ensure procurement orders are received, following the agreed stock management procedure for new stock deliveries

Ensure monthly recon of supplier accounts are done

Update and maintain Smartsheet with all purchased stock (spec, price, stakeholder etc)

Maintain and update company Wiki

Make use of the company Wiki for all job-related processes and procedures

Attend regular meetings

Ensure updated communication with team and management

Maintain sound relationship with all suppliers

Ensure any problems, queries or concerns are escalated to management as and when required

Ensure your tickets are managed

Ensure your IT tracker feedback is submitted by deadline

Ensure proper updates and closing details are added to OTRS tickets

Ensure you stay within the predefined Service Level Agreement (SLA) times

Assist with various OTRS reports as requested by management

Weekly and monthly reporting

Drafting required correspondence and ad hoc tasks, as required from time to time

Grade 12 or equivalent certificate essential

Relevant Diploma in Office Administration or similar will be advantageous

Minimum 1 to 2 years' relevant experience

Computer literate in MS Office – Word, Excel, PowerPoint, internet and email

Good telephone manner

Excellent interpersonal and communication skills

Strong administration skills with attention to detail

Ability to prioritise and multi-task

Bilingual (English and Afrikaans)

Ability to take initiative

Listening skills

Problem-solving skills

Ability to adapt well to change

Opening and closing of offices

Switchboard and front desk reception duties

Welcome guests and provide refreshments

Manage boardroom bookings

Ensure printers are in working order and fully stocked

Order company stationery and groceries and conduct monthly stock takes

Maintain and update attendance register and keep a leave schedule

Assist with arranging staff functions and events

Coordinate the daily schedule for the Office Driver/Handyman

Arrange and coordinate any office maintenance and repair work as delegated

Complete daily office cleanliness checklists

Arrange flight, car and accommodation bookings when needed

Arrange and coordinate gardening services, office plant care and office PC cleaning

Courier coordination and recon of monthly courier statements to submit to Admin Coordinator

Provide HR with an updated contact list on a monthly basis

Carry out assigned health and safety tasks

Any ad hoc duties that may arise

The experience of DevOPS in a previous role.

Experience and interest in software development from a non-functional perspective.

2+ years experience in a DevOPS role

Scripting skills are desirable (BASH)

Experience working with containerization (Docker)

Experience of CI/CD and source control systems (Jenkins, Git)

Experience of production support on systems.

A strong understanding of DevOPS fundamentals and agile methods.

Strong communication skills (verbal and written)

A strong background in continuous integration in a distributed architecture

The ability to dig into business requirements, have a pro-active attitude, sense of ownership and precise analytical skills.

Be able to work under pressure and to tight deadlines and will need to be pragmatic but intelligent design decisions.

Can work closely with product development team’s to figure out requirements and translate them to technical solutions

Experienced in the full software project life cycle

Build and maintain development and production environments to support continued product growth.

Manage customer and internal environments within various projects.

Make use of CI/CD and source control systems (Jenkins, Git)

Make use of the Kubernetes to investigate and solve any issues technically or non-technically.

Be able to take an existing application and get it up and running in Kubernetes.

Make use of Docker for containerization.

Work on a majority of different DevOPS toolsets (API gateway, Nexus, RabbitMQ, Redis & etc)

Working with Databases (Mongo, MySQL, Postgres)

Assist product development teams in deployment pipeline development and operations.

Be part of the escalation path for incidents to ensure fastest possible recoveries.

Use and extend environment and product automation technologies and to support the local development teams work – in production and development environments.

Keep a constant eye on changing industry ideas, practices and monitoring emerging technologies.

Planning, estimating and continuously improving CI, system designs and processes.

Work with the business to understand and implement complex requirements.

Grade 12 or equivalent certificate

Relevant degree/diploma in Copywriting , Journalism, Languages or Communication Studies

Valid driver’s license

Minimum 2 years’ relevant experience

Writing experience in a field of a technical nature

Possess excellent command of the English language

Knowledge of copyright and plagiarism legislation

Computer literate in MS Office (Word, Excel and PowerPoint), internet and email

Proficiency in Adobe InDesign will be advantageous

Ability to follow company standards and guidelines with regard to document writing

Detail orientated, efficient and consistent

Flexibility and ability to multi-task

Good planning and organisational skills

Exceptional interpretation and communication skills (verbal and written)

Excellent copywriting and proofreading skills

Attention to detail, checking of spelling and grammar

Ability to cope with pressure and deadlines in a fast-moving environment

Ability to work in a team

Ability to self-manage, take initiative and work without constant instruction

Write video scripts to build the company’s generic training content library

Attend briefings and training on company hardware, installation procedures and systems, in order to document these

Write product manuals, operational guides, how-to documentation and other company documentation on a daily basis

Proofreading, editing and rewriting of company documentation

Responsible for upkeep of documentation, version control, backups and distribution

Grade 12 or equivalent certificate essential

Qualification in Communications, Marketing, Social Media Management, Public Relations or similar qualification essential

Proven social networking experience

Demonstrate knowledge of social analytical tools

Experience with Microsoft Applications and Internet Browsers

Basic skills in Photoshop

Creative writing experience advantageous

Photography skills advantageous

Knowledge of Search Engine Optimisation (SEO) advantageous

Excellent English communication skills (verbal and written)

Strong attention to detail

Excellent interpersonal skills

Strong planning and organising skills

Strong ability to take initiative

Ability and willingness to conduct research into social media trends and tools

Ability to cope with pressure and deadlines in a fast-paced environment

Ability to work independently as well as in a team

Social Media

Grow Full Facing’s online social networks by increasing follower-base and driving engagement

Define, implement and review the Company’s social media strategy

Define and implement a social media calendar monthly to manage and plan all campaign content and respective timelines

Maintain all relevant social media platforms / accounts for the Company

Identify and define relevant, original and high-quality content that is relevant to our client base, encourages engagement and which can be published on the social media platforms

Keep up to date with current news and articles to share with followers on social media

Engage in dialogue on social media platforms, and monitor and respond to client comments

Liaise with relevant internal stakeholders with regards to the design and creation of social media content and/or campaigns (i.e. Management, Design and HR)

Update social media accounts with current and relevant photos, video, or other content from Full Facing activities and events

Network with relevant organisations and interest groups online

Encourage employee engagement with social media platforms

Competitive Research

Conduct thorough research to effectively manage and maximise the Company’s social media presence

Keep up to date with and report on social media trends and tools

Compile competitive audits, by looking into the social presences and strategies of competitors, surfacing takeaways and lessons that you can use to improve the Company’s social media strategy

Analytics and Reporting

Conduct monthly audits to review social media performance and effectiveness and adjusts plans or strategies to optimize reach

Provide feedback to management about social media trends and statistics

Use Google Analytics to assess trends and activity on the Full Facing website

Use Facebook Insights to assess trends and activity on the Full Facing Facebook page

Use Twitter Analytics to assess trends and activity on the Full Facing Twitter page

Event Coordination

Assist with all pre-event planning

Liaise with all relevant parties (both internal and external) as well as service providers to ensure the effectiveness and successful execution of events