Matric / Grade 12 or equivalent certificate essential

In the process of obtaining or recently obtained a Diploma/degree relevant to IT (A +, N+, MCTS, LINUX + / LPIC)

Understanding of Linux Operating System, TCP/IP and OSI model

Excellent understanding of MS Office: support level

Valid drivers license and Own Reliable Transport (NON NEGOTIABLE)

Problemsolving and good analytical skills

Ability to multitask & use Initiative

Technical understanding of IT infrastructures

Good knowledge of PC's and fault-finding

Interpersonal skills

Teamwork

Troubleshoot and resolve IT issues

Install and configure software, hardware for PCs and laptops

Maintenance: ensure that systems are backed up and that all clones are in working order

Document all tasks and duties

Upkeep of desktops and laptops

Remote management support for the Operations business unit

FAQs: resolution and training

Office visits

Support: internal and external

Matric / Grade 12 or equivalent certificate

2+ years technical QA experience

Relevant software testing qualification

Degree / diploma in mathematics / sciences / software / engineering beneficial

R&D experience highly advantageous

Soft Skills

Ability to work in a team and with multiple stakeholders

Strong communication skills (written and verbal)

Document and report writing skills

Ability to apply analytical, abstract and creative thinking

Strong organizational and planning skills

Attention to detail

Ability to work against deadlines and deliverables

Technical Skills

Basic understanding of User Experience (UX) design processes and standards

Basic understanding of usability differences between iOS, Android and Web platforms

Basic understanding of usability differences between mobile and web screens

Understanding of general data management and programming concepts

Experience in quality management software and processes

Develop and implement a Quality Assurance test plan

Establish suitable testing methodologies and processes

Test products and solutions with respect to functionality, performance, reliability, stability en compatibility

Conduct research where necessary to gain technical understanding of projects

Provide reports on test results with detailed documentation on failed tests

Provide recommendations for improvements of products and systems where tests fail

Escalate failed tests to relevant internal stakeholders

Grade 12 or equivalent certificate essential

Product Management qualification will be advantageous

Certified Agile coach, Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFeCertified Scrum Master or similar advantageous

Scrum Master experience

Experience within an Agile environment

Experience leading teams using agile methodologies

Minimum 4 years’ experience in a similar role

Computer literate (Microsoft Word and Excel, e-mail, internet)

Own reliable transport with a valid driver’s license

Strong Communication Skills (Verbal and Written)

Possess excellent command of the English Language

Strong interpersonal skills

Strong Analytical & Technical Skills

Excellent Planning abilities

Ability to cope with pressure and deadlines in a fast moving environment

Ability to adapt easily to change

Ability to grasp and interpret technical processes and procedures efficiently

Meticulous with strong attention to detail and accuracy

Ability to work in a team, with the willingness to put in extra effort and time when the team is under pressure

Manage project initiation and roll-out

Manage project deliverables in line with the project plan

Sprint planning and the execution of Sprints

Facilitation of backlog refinement sessions

Facilitation of planning and prioritisation of sprints as well as creating them

Facilitate retrospective sessions

Coordinate and conduct activities with the scrum team

Ensure all project tasks are loaded and kept updated on the relevant project tracking system

Record, Manage and Escalate any project issues or risks identified.

Monitor project progress and performance

Provide weekly status reports to the management team

Work closely with users to ensure that the project meets the business needs

Maintain all project correspondence and arrange and coordinate all travel arrangements and venues for project meetings

Ensure that all communication to the members of the project are prioritized and added to the project tracking system

Develop and maintain good relationships with clients, stakeholders, suppliers

Manage suppliers of each project

Coordinate all project related printing needs

Liaise with suppliers, obtain quotes, obtain approval, agree on timelines, arrange for installation and conduct a monthly recon on the relevant account

Research, identify and source best method and quality at best price needed to support project requirements

Communicating with the Operations team on project requirements and log tickets on OTRS where required.

Following business KLK guidelines for the management of each project.

Manage user training programs when training needs are identified.

Wiki to be updated for each project at all times (store lists, how to documents etc)

Ensure that project costs are within the applicable budgetary requirements

Grade 12 or equivalent certificate essential

Certificate or Diploma in Bookkeeping

Minimum 2 years’ experience in creditors reconciliations and accounts

Minimum 1 year procurement experience

Sound knowledge of general ledger accounting and allocations

Proficient skills in Microsoft applications, especially Word and Excel

High aptitude level

Meticulous with strong attention to detail and accuracy

Strong numerical skills

Methodical

Customer-centric

Good interpersonal skills

Responsive

High level of confidentiality and professionalism

Good time management skills

Strong communication skills (verbal and written)

Ability to cope with pressure and deadlines in a fast moving environment

Ability to work independently as well as in a team

Fixed Asset Administration

Ensure effective Stock Control procedures are adhered to

Management of stakeholder list

Ensure sound knowledge of technical requirements for stock & part ordering

Source reliable suppliers and contractors and obtain the most cost effective quotations

Ensure procurement orders are received, following the agreed stock management procedure for new stock deliveries

Ensure monthly recon of supplier accounts are done

Update and maintain Smartsheet with all purchased stock (spec, price, stakeholder etc)

Maintain and update company Wiki

Make use of the company Wiki for all job-related processes and procedures

Attend regular meetings

Ensure updated communication with team and management

Maintain sound relationship with all suppliers

Ensure any problems, queries or concerns are escalated to management as and when required

Ensure your tickets are managed

Ensure your IT tracker feedback is submitted by deadline

Ensure proper updates and closing details are added to OTRS tickets

Ensure you stay within the predefined Service Level Agreement (SLA) times

Assist with various OTRS reports as requested by management

Weekly and monthly reporting

Drafting required correspondence and ad hoc tasks, as required from time to time

Grade 12 or equivalent certificate essential; postgraduate qualification preferable

Minimum 5 years’ experience as a Linux system administrator

Relevant qualification (A+, N+, MCSE, LINUX+/LPIC 1 and 2)

CCNA and Security+

Excellent networking implementation and troubleshooting skills (TCP/IP)

Strong communication skills (verbal and written)

Excellent understanding of VOIP systems

Excellent understanding of IMAP and Postfix

Apache web server and PHP installation, maintenance, administration, and database systems (Postgresql, MySQL)

RSNAPSHOT and ZFS setup & maintenance for backups

RAID Setup and Management on physical machines

Maintaining a local APT & Custom software repository

VPN Connectivity

MySQL and Postgres Database Administration

Creating and maintaining office topologies diagrams (Gliffy, Draw.io and Coggle).

Providing second and third line with documentation and guidance on problem solving and technical assistance.

Implementing and Maintaining Monitoring with templates (Zabbix)

Setting up and Maintaining Virtual Instances/Machines (LXC & KVM).

HaProxy Administration

Preforming maintenance on DHCP. DNS (Bind), Proxy (Squid), Switches and Routers.

Working and Maintaining user backups (Delta Copy & Time Machine).

User management – Adding and removing users off LDAP, Vtiger, Samba.

Working with web services (Apache & Nginx).

General maintenance on physical servers within our offices.

Planning, designing, role out /Implementaion of new systems.

Managing dedicated machines at Hetzner. (disk replacements, monitoring and etc).

BASH Scripting for automating tasks.

Making use of Ansible for rollouts to production for products in the field.

Following the traditional delivery process for products.

Managing and offering support for the team in lower tiers.

Reporting monthly on the team and attending monthly director's meetings.

JIRA and OTRS Project Planning and Tickets Administration.

Working within Debian and Ubuntu based environments.

Research & Development on products for product development.

Overseeing smooth running of the IT department from First to Fourth line.

Working closely with Development in order to fix problems with products in the field.

The experience of DevOPS in a previous role.

Experience and interest in software development from a non-functional perspective.

2+ years experience in a DevOPS role

Scripting skills are desirable (BASH)

Experience working with containerization (Docker)

Experience of CI/CD and source control systems (Jenkins, Git)

Experience of production support on systems.

A strong understanding of DevOPS fundamentals and agile methods.

Strong communication skills (verbal and written)

A strong background in continuous integration in a distributed architecture

The ability to dig into business requirements, have a pro-active attitude, sense of ownership and precise analytical skills.

Be able to work under pressure and to tight deadlines and will need to be pragmatic but intelligent design decisions.

Can work closely with product development team’s to figure out requirements and translate them to technical solutions

Experienced in the full software project life cycle

Build and maintain development and production environments to support continued product growth.

Manage customer and internal environments within various projects.

Make use of CI/CD and source control systems (Jenkins, Git)

Make use of the Kubernetes to investigate and solve any issues technically or non-technically.

Be able to take an existing application and get it up and running in Kubernetes.

Make use of Docker for containerization.

Work on a majority of different DevOPS toolsets (API gateway, Nexus, RabbitMQ, Redis & etc)

Working with Databases (Mongo, MySQL, Postgres)

Assist product development teams in deployment pipeline development and operations.

Be part of the escalation path for incidents to ensure fastest possible recoveries.

Use and extend environment and product automation technologies and to support the local development teams work – in production and development environments.

Keep a constant eye on changing industry ideas, practices and monitoring emerging technologies.

Planning, estimating and continuously improving CI, system designs and processes.

Work with the business to understand and implement complex requirements.

Grade 12 or equivalent certificate essential

Minimum 1 years’ experience in a similar role

Valid drivers licence and own reliable transport

Computer literate (Microsoft Word and Excel, e-mail, internet)

Strong communication skills (verbal and written)

Possess excellent command of the English language

Strong analytical and technical skills

Excellent planning and organisational abilities

Ability to cope with pressure and deadlines in a fast-moving environment

Ability to adapt easily to change

Ability to grasp and interpret technical processes and procedures efficiently

Meticulous with strong attention to detail and accuracy

Ability to work in a team, with the willingness to put in extra effort and time when the team is under pressure

Product marketing and industry knowledge

Remain up to date with applicable events in the HR, training and eLearning industry

Assist with arranging attendance at relevant conferences / workshops / roadshows as identified

Attend or participate in relevant conferences / workshops / roadshows alongside the Learning and Development Specialist as and when required

Client demos and POCs

Assist with travel arrangements for all client demos

Ensure that all content is accurately loaded and relevant classes are scheduled on Lesson Desk HO for all client demos

Ensure that the Lesson Desk Demo Host is kept up to date with relevant generic content at all times

Log OTRS tickets for the setup of demo units

Assist the Learning and Development Specialist with drafting all POC documentation

Ensure that all client content is loaded on Lesson Desk HO in accordance with the POC agreement and start date

Assist the Learning and Development Specialist with setting up business proposals within 24 hours of receiving the request

Document all licence agreements and contracts for new clients

Maintaining Lesson Desk stakeholder relationships

Ensure all client issues are resolved within the agreed SLA timeframes

Escalate client issues to the Learning and Development Specialist as and when required

Keep clients up to date with any improvements or updates within Lesson Desk and / or any new content available for use as communicated by the Learning and Development Specialist

Maintain all supplier relationships to ensure deliverables are met, best prices given and a high level of service delivery is maintained.

Maintain all internal relationships by ensuring SLA’s are up to date and expectations are managed

Assist with the facilitation of any internal training delivered through Lesson Desk

Training content

Assist with the timeous receival of design briefs from clients for content creation

Assist with administration regarding the Lesson Desk generic content library

Assist content partners with uploading content to Lesson Desk HO as and when required

Load all client content onto Lesson Desk HO before rolling out to new clients

Administrative duties

Ensure that the Lesson Desk file server is maintained at all times with all relevant client documentation

Update CRM daily with all client correspondence

Load all leads and prospective clients on CRM

Minute internal and external meetings as and when required

Assist with any travel arrangements and venues pertaining to Lesson Desk

Assist with keeping all Lesson Desk promotional stock levels maintained at all times

Ensure that all clients are quoted and invoiced suitably with regards to Lesson Desk

Communicate with the projects team with regards to logged incidents from clients, this includes logging tickets on JIRA and OTRS

Co-ordinate all product related printing needs

Assist with compiling monthly reporting

Assist the Learning and Development Specialist with any ad hoc administrative tasks as and when required

National travel as and when required

Grade 12 or equivalent certificate essential

Certificate or Diploma in Bookkeeping

Minimum 2 years’ experience in creditors reconciliations and accounts

Sound knowledge of general ledger accounting and allocations

Proficient skills in Microsoft applications, especially Word and Excel

Minimum 2 years’ working experience on a well-known accounting package (an ERP system will be highly advantageous)

Accounting experience advantageous

High aptitude level

Meticulous with strong attention to detail and accuracy

Strong numerical skills

Methodical

Customer-centric

Good interpersonal skills

Responsive

High level of confidentiality and professionalism

Good time management skills

Strong communication skills (verbal and written)

Ability to cope with pressure and deadlines in a fast moving environment

Ability to work independently as well as in a team

Processing and capturing of creditor invoices on the relevant accounting system

Monthly reconciliation of creditor statements against the creditors’ ledgers

Verify and follow up on invoices, statements and payments

Reconciling Intercompany Accounts

Bank reconciliations

Ensure overdue debtors are less than 10% of total debtors outstanding

Track all communication with debtors and provide feedback to the FM on outstanding payments, expected payment dates, reasons for long outstanding debts, etc.

Ensure accurate and complete invoicing and correct allocation of payments received

Ensure that the necessary approvals are obtained prior to crediting invoices

Send out the invoices and credit notes to the clients via e-mail

Submit statements monthly as per the client’s requirements if applicable

Communicate any problems with debtors to the FM

Do daily filing of the invoices/credit notes

Do the monthly Sales reconciliations with the various sales departments

Creating Sales Orders / Quotes

Intercompany recharges

Make use of the company Wiki for all job-related processes and procedures

Weekly and monthly reporting

Matric / Grade 12 or equivalent certificate essential

Certificate / Diploma in HR management or similar qualification essential

2 years’ relevant recruitment experience essential

2 years’ relevant HR Officer experience essential

1 year’s relevant IR and Performance Management experience essential

Proficient skills in Microsoft applications, especially Word and Excel

Strong Communication skills (Verbal and Written)

High level of Integrity & Discretion

Meticulous with strong attention to detail and accuracy

Strong Interpersonal Skills

Strong Planning and Organising skills

Ability to cope with pressure and deadlines in a fast-moving environment

Change management skills

Recruitment & Selection

Employee Induction

HR Administration

Updating and maintaining all relevant HR databases for reporting purposes

Conducting HR Audits where required

HR Reporting

Attend to Employee Assistance programmes (EAP)

Administration and investigating workplace injuries

Payroll and Benefit Administration

Coordinate and facilitate training and development for relevant business units

Facilitating employee exits and administration

Attend to Health & Safety within the business

Culture and employee wellness

Performance management and reviews

Labour relations

Employment Equity

Legislative compliance

Grade 12 or equivalent certificate essential

Product Management/Owner qualification will be advantageous

Certified Agile coach, Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFeCertified Scrum Master or similar advantageous

Scrum Master experience

Experience within an Agile environment

Experience leading teams using agile methodologies

Minimum 4 years’ experience in a similar role of which 1 to 3 years needs to be as a Scrum Master or Product Owner with agile teams

Computer literate (Microsoft Word and Excel, e-mail, internet)

Own reliable transport with a valid driver’s license

Strong communication skills (verbal and written)

Possess excellent command of the English language

Strong analytical, technical and problem-solving skills

Strong leadership skills

Creative thinker with a vision

Excellent planning abilities

Excellent organizational and time management skills

Ability to cope with pressure and deadlines in a fast-moving environment

Ability to shield team from outside distractions and interferences

Ability to adapt easily to change

Ability to grasp and interpret technical processes and procedures efficiently

Meticulous with strong attention to detail and accuracy

Ability to work in a team, with the willingness to put in extra effort and time when the team is under pressure

Manage product initiation and roll-out

Identify project teams, leads, responsibilities, deliverables, dependencies and timelines

Manage product deliverables in line with the product plan

Manage Sprint planning, set sprint goals and the execution of Sprints

Manage Facilitation of backlog refinement sessions

Manage Facilitation of planning and prioritisation of sprints as well as creating them

Manage Facilitate retrospective sessions

Coordinate and conduct activities with the scrum team

Ensure all product tasks are loaded and tracked on Jira

Smartsheet to be the product calendar and tasks to be kept up to date at all times

Record, manage and escalate any product issues or risks identified

Monitor product progress and performance

Provide weekly status reports to the management team

Work closely with users to ensure that the product meets the business needs

Ensure that all communication to the members of the product are prioritised and added to the product tracking system

Develop and maintain good relationships with clients, stakeholders and suppliers

Manage suppliers for each product

Coordinate all product-related printing needs

Liaise with suppliers, obtain quotes, obtain approval, agree on timelines, arrange for installation and conduct a monthly recon on the relevant account

Communicate with the Product Manager on product requirements and log tickets on OTRS where required

Following business KLK guidelines for the management of each product

Manage user training programs when training needs are identified

Ensure Wiki to be updated for each product at all times (store lists, how-to documents, etc.)

Providing vision and direction to the agile development team and stakeholders throughout the project and create requirements.

Ensure that the team always has an adequate amount of prior prepared tasks to work on

Plan and prioritize product feature backlog and development for the product

Assess value develop cases and prioritize stories and epics to ensure work focuses on those with maximum value that are aligned with product strategy

Provide backlog management iteration planning and elaboration of the user stories

Work closely with Product Management to create and maintain a product backlog according to business value or ROI

Lead the planning product release plans and set expectation for delivery of new functionalities

Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals

Incorporate feature requests into product roadmap

Shares and communicates their feedback effectively so that it will lead the team to the success path.

Build and maintain a relationship with the stakeholders.

Building a trusting and safe environment where problems can be raised without fear of blame retribution or being judged with an emphasis on healing and problem-solving.

Understands how to be Agile and realizes the fact that requirements will change with time and how to adapt the changes without breaking cadence of the team

Assist the Product Manager with monthly reporting

Assisting with internal and external communication improving transparency and radiating information

Providing all support to the team using a servant leadership style whenever possible and leading by example

Facilitation of daily stand-up meetings, facilitate meetings, schedule demo meetings and decision-making processes in order to ensure quick inspection and proper use of adaptation process

Assist with any ad hoc duties that may arise

Grade 12 or equivalent certificate essential

Project Management qualification will be advantageous

Experience within an Agile environment

Experience with Scrum

Minimum 1 years’ experience in a similar role

Computer literate (Microsoft Word and Excel, e-mail, internet)

Strong communication skills (verbal and written)

Possess excellent command of the English language

Strong analytical and technical skills

Excellent planning abilities

Ability to cope with pressure and deadlines in a fast-moving environment

Ability to shield team from outside distractions and interferences

Excellent mentoring and leadership skills

Ability to adapt easily to change

Ability to grasp and interpret technical processes and procedures efficiently

Meticulous with strong attention to detail and accuracy

Ability to work in a team, with the willingness to put in extra effort and time when the team is under pressure

Assist the Product Manager in managing project deliverables in line with the project plan

Ensure all project tasks are loaded onto the project tracking system as received from the Product Manager

Smartsheet to be kept up to date at all times

Record, manage and escalate any project issues or risks identified

Monitor project progress and performance

Maintain all project correspondence and arrange and coordinate all travel arrangements and venues for project meetings

Ensure that all communication to the members of the project are prioritised and added to the project tracking system

Develop and maintain good relationships with clients, stakeholders, and suppliers

Co-ordinate all project-related printing needs

Liaise with suppliers, obtain quotes, obtain approval, agree on timelines, arrange for installation and conduct a monthly recon on the relevant account and tracking platforms/systems

Communicate with the operations and development team on project requirements and log tickets on OTRS and/or where required

Ensure your tickets are managed on Jira and OTRS

Ensure proper updates and closing details are added to OTRS and JIRA tickets

Ensure your stay within the predefined Service Level Agreement (SLA) times

Wiki to be updated for each project at all times (store lists, how-to documents, etc.)

Facilitate sprint planning and the execution of sprints

Facilitate of backlog refinement sessions

Facilitate of planning and prioritisation of sprints as well as creating them

Facilitate retrospective sessions

Assist with weekly status reports to the Product Owner

Assist the Product Owner with removing impediments

Building a trusting and safe environment where problems can be raised without fear of blame retribution or being judged with an emphasis on healing and problem-solving

Assist the Product Manager with monthly reporting

Assisting with internal and external communication improving transparency and radiating information

Providing all support to the team using a servant leadership style whenever possible and leading by example

Arrange daily stand-up meetings, facilitate meetings, schedule meetings demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process

Any ad hoc duties which may arise

Grade 12 or equivalent certificate essential

Product Management/Owner qualification will be advantageous

Certified Agile coach, Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFeCertified Scrum Master or similar advantageous

Scrum Master experience

Experience within an Agile environment

Experience leading teams using agile methodologies

Minimum 4 years’ experience in a similar role of which 1 to 3 years needs to be as a Scrum Master or Product Owner with agile teams

Computer literate (Microsoft Word and Excel, e-mail, internet)

Own reliable transport with a valid driver’s license

Scrum Master is a servant first who serves his team members before considering about himself

Good skills and knowledge of servant leadership

Ability to facilitate situational awareness, conflict resolution, continual improvement, empowerment and increasing transparency

Strong communication skills (verbal and written)

Possess excellent command of the English language

Strong analytical, technical and problem-solving skills

Strong leadership skills

Creative thinker with a vision

Excellent planning abilities

Excellent organizational and time management skills

Ability to cope with pressure and deadlines in a fast-moving environment

Ability to shield team from outside distractions and interferences

Ability to adapt easily to change

Ability to grasp and interpret technical processes and procedures efficiently

Meticulous with strong attention to detail and accuracy

Ability to work in a team, with the willingness to put in extra effort and time when the team is under pressure

Guiding the team and organisation on how to use Agile/Scrum practices and values to delight customers

Strong knowledge of Scrum theory rules and practices

Responsible for managing the scrum

Facilitate Sprint planning and the execution of Sprints

Facilitate of backlog refinement sessions

Facilitate of planning and prioritisation of sprints as well as creating them

Facilitate retrospective sessions

Coordinate and conduct activities with the scrum team

Ensure all product tasks are loaded onto Jira

Smartsheet to be the product calendar and tasks to be kept up to date at all times

Monitor product progress and performance

Provide weekly status reports to the Product Owner

Work closely with users to ensure that the product meets the business needs

Guiding the team on how to get the most of out of self-organisation

Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment

Ability to track and remove impediments

Building a trusting and safe environment where problems can be raised without fear of blame retribution or being judged with an emphasis on healing and problem-solving

Facilitating discussion decision making and conflict resolution

Assisting with internal and external communication improving transparency and radiating information

Supporting and educating the Product Owner especially on grooming and maintaining the product backlog

Assist Product Owner with keeping product backlogs in good shape and ensure they are ready for the next sprint

Providing all support to the team using a servant leadership style whenever possible and leading by example

Understand the basic fundamentals of iterative and incremental development

Acts as safeguard for his team

Helps the team or individual to clarify goals and actions to achieve them

Assist the Product Manager with monthly reporting

Facilitation of daily stand-up meetings, facilitate meetings, schedule demo meetings and decision-making processes in order to ensure quick inspection and proper use of adaptation process

Assist with any ad hoc duties that may arise